Driver & delivery policy

1. Scope, status and who is responsible

This policy accompanies terms version 2026-09-19.multi-vertical.12 and remains a review draft. It describes standards for restaurant/takeaway delivery operations and authorised driver use. The business must give drivers access to it and obtain any agreement or acknowledgement required for their engagement. Publication alone does not create a direct contract with a driver.

dropLog. supplies software. Businesses create offers and assign work; drivers choose whether to accept. UNLIMIT DIGITAL LTD does not provide delivery work, employ or supply drivers to businesses, run their deliveries or pay their drivers. The actual operating arrangements and mandatory law determine each party’s obligations; this statement does not remove responsibility for the platform’s own conduct. Businesses are responsible for their drivers’ lawful hours and timely payment; drivers are responsible for handing over money collected on a business’s behalf.

The engaging business must establish its duties for each driver and country of work. Drivers have their own legal and safety responsibilities. The platform retains its own duties; a label, disclaimer or uploaded document cannot transfer statutory obligations or settle employment status.

A driver can connect with multiple businesses and accept or reject each proposed shift. Existing accepted commitments have priority; another overlapping shift cannot be accepted until the conflict is resolved. A driver can reject a previously accepted, unstarted shift with prompt notice to the business; the app records that decision, not any legal consequence. Revised times need renewed acceptance. Non-working rules do not cancel accepted shifts. Businesses receive generic conflict and workload warnings without another business’s identity, exact private schedule or the driver’s private time-off rules. Configurable workload alerts do not determine compliance with working-time or rest law.

Before offering replacement work, the business must state the shift, duties, fixed pay, any additional delivery fee, payment method and timing, expenses, breaks and applicable terms. Drivers must review the offer before accepting and promptly notify the business if unable to attend. Acceptance records the agreement and reserves a schedule; it does not start a shift, transfer payment, determine employment status or remove either party’s statutory duties. The business remains responsible for lawful pay, right-to-work, licensing, insurance and safe scheduling. Provider or device failures may delay reminders, so parties must maintain an appropriate contact and attendance process.

The development pilot includes native phone accounts, the Driver Pool evidence wallet (driver-held evidence and identity tools), business-confirmed compliance records, shift reminders, receipt scanning and route tools. Store release, live notification providers, automated arrival messaging and further cross-business network features remain subject to release work. The presence of a tool does not establish that a particular driver has passed every required check.

Driver Pool does not involve a platform approval decision. dropLog. stores evidence and provides identity tooling; it does not vet, verify or approve Pool drivers. The engaging business must carry out and record the right-to-work, driving entitlement and insurance checks legally required for its engagement before any Pool-sourced driver starts work; those duties remain with the engaging business. Evidence shared through the Driver Pool wallet does not provide a business with a statutory excuse; the business must complete its own employer check on the relevant government service and retain the result.

Drivers are independent of the platform. UNLIMIT DIGITAL LTD is not the employer, engager, principal or client of any driver and is not a party to the contract between a driver and a business. It guarantees no minimum volume of work and places no obligation on a driver to accept any request: each delivery request or shift offer is a discrete opportunity that the driver may accept or decline at their sole discretion, without penalty or effect on their access to the software. The driver decides the route, timing, sequence and method of each delivery and the vehicle and equipment used; route suggestions, optimised stop orders and arrival estimates are optional tools. Delivery rates, payment terms and service expectations are agreed directly between the business and the driver; the platform does not set, suggest or control them, does not impose performance standards, ratings or penalties, and does not deactivate drivers for performance.

A driver may, with the agreement of the business, arrange a substitute to perform deliveries on their behalf. The platform does not restrict, approve or manage substitution; the business remains responsible for the checks required for anyone it allows to work, and every person using the software must hold their own driver account and be enrolled by the business. The platform does not restrict direct communication between businesses and drivers and does not prevent drivers from working for other businesses or other delivery platforms. The business that engages a driver is responsible for checking the driver’s right to work, for lawful working hours and for paying the agreed amounts on time; money a driver collects from customers belongs to that business and must be handed over as agreed.

2. Restaurant and takeaway responsibilities

• Pay each driver the agreed amounts on time and by the agreed method, meet any minimum-pay, holiday-pay, payslip and record-keeping duties that apply to the engagement, and keep working hours lawful, including rest breaks and any driving-hours limits. The platform's settlement records assist reconciliation; they are not payroll, do not transfer money and cannot be used to justify withholding pay that is due.
• Identify the entity engaging each driver, the country of work and the actual working arrangement. Carry out the right-to-work checks legally required for that engagement before work starts, repeat checks when required, observe restrictions and retain the prescribed evidence. A declaration by a driver or an uploaded document does not replace the required check.
• Check driving entitlement for the actual vehicle and maintain evidence of valid insurance covering the actual delivery activity, including hire-and-reward cover where required. Verify applicable vehicle registration, roadworthiness, MOT or local inspection requirements. Confirm cover with the insurer; ordinary private-use insurance must not be assumed to cover deliveries.
• Record who checked each requirement, when, the method, evidence, restrictions and any expiry or follow-up date. Review changes in vehicle, licence, insurance or work entitlement promptly. Do not allocate work that the driver is not lawfully entitled or insured to perform. Arrange a safe handover of an affected live delivery.
• Give drivers clear engagement, pay, expense, cash-handling and safety instructions. Meet applicable employment, minimum-pay, working-time, rest, tax, pension and health-and-safety duties. A per-delivery fee or a self-employed label does not determine legal status or remove statutory rights. Do not use a ledger discrepancy to justify an unlawful deduction.
• Control staff access, supply this policy to authorised drivers and arrange any necessary valid acknowledgements or agreements. Take reasonable steps to ensure authorised users comply. Do not let another business use your account or share a driver across businesses through an unapproved arrangement.
• Driver Pool: before offering work to a driver found through Driver Pool, confirm that you have carried out every check required for that engagement. The platform does not vet or approve Pool drivers, and Pool visibility is not a check result.

3. Driver responsibilities

• Provide accurate information and authentic, current evidence requested through the authorised check process. Promptly tell the engaging business about relevant changes, restrictions, expiry, suspension or cancellation affecting the work. Do not drive when you lack the required entitlement or cover; do not falsify or alter evidence.
• Follow road traffic law, applicable safety requirements and lawful delivery instructions. Stop safely before handling the app or changing a route. Never speed, use a hand-held phone unlawfully, enter unsafe premises or drive while impaired or unfit to meet an ETA or accept an extra job. Report safety concerns and take required breaks.
• Use only your own driver account and approved vehicle. Do not share credentials, impersonate another driver, spoof GPS or falsely record a delivery, cash collection, mileage or shift. Substitution is a matter between you and the engaging business: with that business’s agreement you may arrange for a substitute, and the platform does not restrict, approve or manage that arrangement. A substitute must use their own driver account and be enrolled and checked by the business; never let anyone else use your login.
• Money collected from customers belongs to the business you are delivering for. Record the amount actually collected, hand it over at the agreed time and in the agreed way, keep it separate from your own money, and report any shortfall, damage, failed delivery or incident promptly. Handle food and sealed packages carefully in accordance with the business instructions. A reminder does not authorise an extra charge or prove that a customer owes money.
• Use customer addresses, phone numbers and delivery instructions only for the authorised job. Do not retain contacts for personal use, send marketing, disclose them to another driver without authority, or publish customer information. Do not harass or discriminate against customers, colleagues or other road users.
• Protect your device and report suspected account compromise or data loss promptly through the engaging business and the platform contact route as appropriate. Do not send passwords, full identity documents or payment-card details in ordinary support messages. In an emergency contact the emergency services; the platform is not an emergency-response service.

4. Evidence, changes and expiry

The business must use the applicable prescribed check method, record the reviewer, decision and date, and follow up on restrictions or expiry. The driver must provide accurate information and notify changes. Use a secure approved channel for required evidence; do not upload driver documents into the current business-application evidence facility or delivery notes.

An automated reminder, uploaded file, scanned image or business approval is not verification by a government authority, insurer or the platform. Until driver-check tools are enabled, the business must maintain its own checking and renewal records. When tools are enabled, it remains responsible for reviewing evidence and following up even if a notification fails.

Do not start or allocate work that is not lawfully permitted or appropriately insured. If a concern arises during a delivery, stop new allocation and organise a safe resolution with the engaging business. Preserve cash and delivery records. Do not bypass a restriction by using another account or falsely changing vehicle details.

Where the business has enabled automated receipt reading, the app may pre-fill order details as a suggestion from a photographed receipt. That suggestion may be inaccurate, incomplete or misread. The driver must check the order number, customer name and address, amount due and cash to collect before saving. Saving records what the driver reviewed; suspected AI reading errors must be reported to the business promptly so they can be investigated and, where confirmed, corrected.

5. Tracking and customer information

Tracking must be transparent, necessary and limited to an authorised work purpose. The business must provide the driver notice, establish a lawful basis, assess monitoring risks and restrict access. A phone permission or policy acknowledgement is not blanket consent to employee monitoring. Covert or off-duty tracking is prohibited.

The current backend accepts location only for an active shift, stores the latest point and limited stop anchors, and clears the latest point when the shift ends. It records observed stop durations, waiting and break periods, battery reports and delivery timing for review. During active paid-subscription shifts, accepted GPS reports are also archived for journey review. Businesses can see thirty days; authorised administrators can access older records for a recorded purpose until reviewed erasure. The archive has no automatic deletion. Businesses must explain this monitoring and the justified retention criteria before recording begins. GPS gaps cannot be reconstructed, and this record is not guaranteed to capture every movement. Drivers and customers can use the privacy notice and GDPR rights routes to raise concerns; system records are not conclusive proof of conduct.

Customer details may be used only for the authorised delivery. Future SMS/WhatsApp arrival notices need the relevant notice, preferences and channel permissions; do not infer opt-in from a phone number. Do not export contacts for personal use or disclose job details to unassigned drivers or other businesses.

6. Reporting concerns and fair review

Report unsafe instructions, suspected fraud, lost devices, data incidents and inaccurate records promptly to the responsible business and, where relevant, the platform contact route. Contact emergency services for immediate danger. Do not delay a legally required report while waiting for an app response.

A concern may justify immediate proportionate access restriction where needed for safety, security or law. Preserve evidence, explain the reason when lawful and practicable, and provide an appropriate correction or human-review route. Do not retaliate for lawful reporting or use disputed GPS/cash records to make unlawful deductions.

Nothing in this policy removes non-excludable rights, authorises discriminatory treatment, determines employment status, makes a driver guarantee another party’s debts or prevents complaints to a regulator, court, tribunal or insurer. Working electronic support and incident channels must be finalised before public launch; the published company postal contact remains available for non-urgent correspondence.