Terms & conditions

1. Operator and intended customer

The proposed service provider is UNLIMIT DIGITAL LTD, company number 16439193, registered office 31–33 Worcester Street, Gloucester, England, GL1 3AJ. dropLog. is the product name. These draft terms are intended for authorised business users managing their own delivery operations.

Accounts are available to UK businesses for their own delivery operations. At onboarding, each business chooses one or more verticals: food delivery (takeaway and restaurant), courier (up to small van), removals (vans and Lutons) or haulage (7.5 t and HGV). The chosen vertical determines the vehicle tiers the business can enrol, the proof-of-delivery method required and the platform fee applicable to cargo bookings. The applicant must have authority to act for the business and provide accurate information. Other types of business and personal use are not eligible. This is not a customer food-ordering marketplace or a contract for the supply of delivery labour.

Cargo verticals (courier, removals and haulage) require a pre-funded business wallet, maintained by topping up through Stripe Checkout. The wallet covers platform software-access fees on each cargo booking; amounts are shown before booking confirmation. The platform does not deduct from the wallet until Stripe confirms payment. Unused wallet credit is refunded on account closure under the Subscription & refund policy.

1A. Platform role: a neutral technology marketplace

UNLIMIT DIGITAL LTD operates dropLog. solely as a neutral technology marketplace. It provides dispatch-recording, tracking, notification and reconciliation software to businesses across four verticals — food delivery, courier, removals and haulage — and to delivery drivers. It is not an employment platform, does not supply labour and does not act as an employment agency or employment business.

UNLIMIT DIGITAL LTD is not: (a) an employer, engager, principal, hirer or client of any driver; (b) a party to any contract between a business and a driver; (c) involved in setting, suggesting or controlling delivery rates or driver pay; (d) involved in assigning, allocating or directing delivery work; or (e) responsible for supervising, managing or evaluating driver performance.

All delivery work is offered and assigned directly by a business to a driver. The software records the offer, the driver’s response and the delivery; it never selects a driver for a delivery, places a driver on a shift or requires a driver to respond. Where Driver Pool is enabled it is a discovery notice board: a driver who switches it on becomes visible to nearby businesses, the business decides whom to send an offer to, and the driver decides whether to accept. Notifications and distance information help the parties find each other; they are not instructions from the platform.

Businesses and drivers enter into direct contractual relationships for delivery services. UNLIMIT DIGITAL LTD is not a party to any contract between a business and a driver. It does not restrict communication between businesses and drivers, who may communicate directly, inside or outside the app, to agree rates, terms and working arrangements. It does not prevent a driver from working for other businesses or other delivery platforms, and a driver may engage with multiple businesses and platforms at the same time.

The platform’s charges are software fees payable by the business under section 2 and the Subscription & refund policy. The platform takes no commission from, and does not hold, transfer or process, any payment between a business and a driver. Settlement records show what each party entered; they do not move money.

These statements describe what the platform does and does not do. Employment status and statutory rights are determined by the actual working relationship between a business and a driver and by mandatory law, not by a label in these terms. Nothing in this section removes UNLIMIT DIGITAL LTD’s responsibility for its own conduct, its data-protection duties or any liability that cannot lawfully be excluded.

2. Development release and contract formation

This document is a review draft, not the final paid-service agreement. No commercial subscription or payment obligation is created by the current registration flow. Pricing, billing periods, renewal, taxes, cancellation, refunds and service commitments must be stated and accepted before any paid service begins.

Registration requires email verification, password setup and manual business approval. Until approval, access is limited to completing the business profile and verification process. We aim to review applications within 4-8 hours after password setup; this is a target, not a guarantee. We may request proportionate business evidence and may reject an application whose eligibility or authority cannot be established.

The configurable registration verification policy defaults to ten-minute links and three emails in total, including the initial email. The policy is saved with each registration, and the applicable lifetime is stated in each email. Further emails are normally prepared when the previous window expires; if verification and password setup remain incomplete when the final window expires, the application becomes inactive. User-requested replacement emails count within this allowance. An administrator may reopen one window using the latest configured lifetime without approving the business or restarting automatic reminders. Delivery and scheduling delays can extend the process; inactive is distinct from rejected, terminated or deleted. This process does not start a paid subscription.

Each new operating location requires accurate address and contact details, a supporting document and an image before activation. The business is responsible for confirming that the location is a valid operating address and that it may provide the uploaded material and contact details. Postcode-format checks and malware scanning do not establish the truth of an address, the authenticity of evidence or regulatory permission to operate. Locations created by a platform administrator additionally require the registered business owner to sign in and approve through the latest email link; opening a link alone does not approve a location. Do not share approval links. Existing outlets retain their historical operating status and should have missing contact and evidence records completed.

Once web onboarding setup is complete, the business must verify its registration from the dropLog Business mobile app before the subscription can be approved. Verification involves: registering a UK mobile number with a one-time passcode; accepting the Terms and Conditions and Subscription & refund policy in the app; scanning a QR code displayed in the web account; confirming the business details already entered on the web; capturing at least five geo-tagged, date/time-stamped photographs of the business premises using the in-app camera (gallery import is not permitted); uploading receipt samples for every receipt source the business uses, which must include own receipts and, where platform receipts such as Uber Eats, Just Eat or Deliveroo are used, samples for each, together with at least one cash-collection receipt and one already-paid receipt; and submitting the evidence for administrator review. If the web business profile (legal name, contact name, phone, address, city or postcode) changes after setup is complete, the details must be re-confirmed in the app before submitting evidence. An administrator reviews the photographs, receipt samples and receipt-reading configuration. If clarification is needed, the administrator will contact the registered mobile by SMS and the account email. The business has 15 calendar days from the clarification request to respond through the app or the web account. Failure to respond within the deadline results in cancellation of the subscription and any associated refund, as described in the Subscription & refund policy. Approved verifications are final; the platform administrator may apply a waiver with a recorded reason in exceptional cases. Existing approved businesses are not retro-actively subject to this verification requirement.

Business approval and completed setup are both required to begin a three-calendar-month advanced-feature trial by default; the operator can agree a different trial end date for a business. Trial access does not automatically create a paid subscription. After the trial, the permanent Free plan allows one driver across all locations, basic delivery tools and a rolling three-day operational history window. Open deliveries, unsettled cash, safety and compliance records, billing documents and applicable data-rights requests are not removed by that commercial display limit. Historical data remains subject to the applicable retention policy; it is not retained indefinitely. Advance shift scheduling, routine shift notifications and reminders, scheduled orders, advanced reports and exports and additional staff invitations require a paid plan.

Subscription prices for new purchases are GBP 35 per month or GBP 350 per year for Starter (up to five drivers), and GBP 75 per month or GBP 750 per year for Growth (up to twenty drivers), plus applicable VAT. Annual prices are ten times the monthly price. The first fifty approved business accounts qualify for a permanent Starter base price of GBP 25 per month or GBP 250 per year, plus applicable VAT; that entitlement stays with the same business account if it cancels and returns. The price lock applies to the Starter base subscription, not Growth, tax, optional usage charges or separately agreed driver payments. Approval reserves a founding place without authorising a charge. The operator may configure prices and the number of future founding places; previously granted founding prices and existing subscription agreements are preserved. Current availability and the payable total must be reviewed before checkout.

Businesses define their own fixed postcode, area and distance-band delivery payment rules, including whether an amount is extra fuel money or total delivery pay. Radius distances use postcode centres and straight-line distance, not road mileage. Missing rates and gaps require review. Exact postcode and area overrides take priority; later rule changes do not rewrite saved delivery agreements. Shift summaries and separate driver/business acknowledgements record cash and pay exchanged outside the platform. They do not execute payments, conclusively establish a disputed debt or authorise an unlawful deduction. Private driver running-cost estimates are separate from business-agreed fuel contributions.

Optional customer delivery notifications have configurable channel rates. SMS is initially GBP 0.05 per accepted message excluding applicable VAT: the picked-up, approaching-delivery and delivered-with-feedback SMS together cost GBP 0.15 plus VAT, and a business may switch off any of the three. WhatsApp is GBP 0.10 per order excluding VAT; SMS fallback is charged separately at the SMS rate. Selecting both adds the WhatsApp bundle and accepted SMS usage. A valid customer mobile number and appropriate service-message and channel permissions are required. Free and introductory-trial businesses prepay in GBP 5 multiples. Active paid subscribers receive separate monthly usage invoices payable within seven days. Provider acceptance does not guarantee delivery; duplicate retries are not billed again. The maximum channel cost is reserved before dispatch, and unused prepaid credit is released once usage is final. Existing reserved orders keep their saved pricing. Estimates depend on routing, fresh GPS and the selected next stop. Tax jurisdiction, registration, refunds and supplier terms must be configured and reviewed before live purchases.

Invoices for subscriptions and usage are payable in full within 7 days of the invoice date unless a different term is agreed in writing. If an invoice is not paid when due, a fixed late-payment fee of GBP 100 applies to that invoice, statutory interest accrues under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% per year above the Bank of England base rate from the due date until payment, and the business must reimburse reasonable debt-recovery costs. We may suspend or restrict the service while any invoice is overdue and may appoint a debt collection agency or take legal action to recover the debt. Disputed amounts must be raised in writing within 7 days of the invoice date; undisputed amounts remain payable on time.

Optional API integration lets a business read its own delivery, driver, outlet and fleet data with access keys it creates. The business must keep keys confidential, set an expiry, revoke keys that are no longer needed and is responsible for every request made with its keys. Keys give read-only access to that business’s data only; calls are logged and rate limited, and we may suspend keys that are misused or compromised.

The registration terms version is 2026-09-19.multi-vertical.12 and privacy notice version is 2026-09-19.multi-vertical.10. Acknowledgements are recorded with the acting account, server time and request audit context. The privacy acknowledgement is not marketing consent. Previous acknowledgements do not establish acceptance of this revised wording; existing customers need the applicable notice and acceptance process before a revised contract takes effect.

A final version must identify its effective date and record the contracting customer’s acceptance. Do not treat acknowledgement of a privacy notice as consent to unrelated processing or marketing. EU country availability and applicable local terms remain to be confirmed.

3. What the service currently does

UNLIMIT DIGITAL LTD supplies the dropLog. software platform. The business offers and assigns work and the driver decides whether to accept it. We do not provide delivery work, employ or supply drivers to businesses, operate their delivery service, or pay their drivers. Driver engagement, delivery performance and agreed remuneration are matters between the engaging business and driver, subject to applicable law. This describes the intended operating model; actual conduct and mandatory law govern legal status and responsibilities.

The web workspace records drivers, deliveries, customer amounts due, collected cash, shifts, manual mileage and per-delivery fees. It provides activity records and live updates. It does not transfer wages, collect card payments or independently certify that a delivery or cash exchange occurred.

Native driver applications, receipt OCR, route planning, shift responses and payment acknowledgements are under development and testing. Live mapping, messaging, payments and platform-specific availability depend on configured providers and completed release checks. Existing records must be checked before relying on them for payment or a dispute.

Driver evidence records, expiry reminders, connected-driver offers and customer-arrival tools assist the responsible business. Notifications require configured providers and may fail or be delayed. The shared-business driver network is a future phase. No status badge, uploaded document or business approval independently certifies identity, entitlement, insurance, food safety or delivery performance. The responsible business must carry out the required checks and maintain its own follow-up process.

4. Business responsibilities

• UNLIMIT DIGITAL LTD supplies software and is not the employer, engager or paymaster of any driver. The business that engages a driver is responsible for that driver's legal right to work, for ensuring the driver's hours are lawful for the engagement (working-time, rest and driving-hours rules as applicable), and for paying the driver on time. Driver Pool only introduces drivers; the business makes every offer and assignment.
• The business records an engagement declaration for each driver relationship: contractor is the default entry, with employee and worker options. It must assess the actual facts under the applicable employment and tax rules and explicitly acknowledge its duties before assigning work. Record changes, reviewer and time; let the driver review and challenge an incorrect declaration. A label is not a legal determination, a unilateral contract amendment or a waiver of statutory rights. Each business performs the identity and right-to-work checks legally required for its engagement and verifies applicable driving entitlement, roadworthiness, MOT and delivery insurance. The platform records declarations and evidence; it does not certify those statutory checks.
• Keep account credentials secure and use only authorised access; report suspected compromise promptly.
• Check addresses, payment status, agreed driver rates and actual cash received. Record a clear reason for discrepancies.
• Provide the required information to customers and drivers, establish a lawful basis, and minimise the information entered.
• Do not use the service for covert monitoring, unlawful deductions, discriminatory decisions, unauthorised access or unlawful content.
• Remain responsible for food delivery obligations, driver engagement, employment status, minimum pay, working time, insurance, tax and vehicle compliance under the applicable local rules. Per-drop calculations are not a legal payroll assessment.
• Agree delivery rates, payment terms and any service expectations directly with each driver, and carry out any performance management yourself under the law that applies to your engagement. The platform does not set or suggest rates, rate or rank drivers, or require drivers to accept offers; do not tell drivers otherwise, and do not treat a driver’s declined offers as a platform matter.

4A. Engaging and checking drivers

The restaurant or takeaway must identify and discharge the legal responsibilities arising from how it engages and directs drivers. It cannot transfer a prescribed employer check to the driver merely by asking for a declaration. Where an agency or another engaging entity is involved, establish the actual allocation of duties and supporting evidence before work begins.

The following requirements supplement the Driver & delivery policy. They do not deem a driver to be self-employed, create an employment relationship by label, or remove responsibilities that the platform or another party has under the actual facts and applicable law.

Driver Pool. Driver Pool authorisation is the business’s responsibility, not the platform’s. Before enabling Driver Pool, buying a Pool pass or offering work to any driver found through Pool, the business confirms that it has carried out, and will repeat where required, every check the law requires for that engagement: identity, right to work, driving entitlement, vehicle roadworthiness and delivery insurance, together with any licensing or safety check that applies. Enabling Driver Pool or purchasing a Pool pass is that confirmation. The platform does not vet, verify or approve Pool drivers; a driver’s visibility in Pool, a distance ring or an accepted offer is not a check result and does not provide a statutory excuse for right-to-work purposes.

• Pay each driver the agreed amounts on time and by the agreed method, meet any minimum-pay, holiday-pay, payslip and record-keeping duties that apply to the engagement, and keep working hours lawful, including rest breaks and any driving-hours limits. The platform's settlement records assist reconciliation; they are not payroll, do not transfer money and cannot be used to justify withholding pay that is due.
• Identify the entity engaging each driver, the country of work and the actual working arrangement. Carry out the right-to-work checks legally required for that engagement before work starts, repeat checks when required, observe restrictions and retain the prescribed evidence. A declaration by a driver or an uploaded document does not replace the required check.
• Check driving entitlement for the actual vehicle and maintain evidence of valid insurance covering the actual delivery activity, including hire-and-reward cover where required. Verify applicable vehicle registration, roadworthiness, MOT or local inspection requirements. Confirm cover with the insurer; ordinary private-use insurance must not be assumed to cover deliveries.
• Record who checked each requirement, when, the method, evidence, restrictions and any expiry or follow-up date. Review changes in vehicle, licence, insurance or work entitlement promptly. Do not allocate work that the driver is not lawfully entitled or insured to perform. Arrange a safe handover of an affected live delivery.
• Give drivers clear engagement, pay, expense, cash-handling and safety instructions. Meet applicable employment, minimum-pay, working-time, rest, tax, pension and health-and-safety duties. A per-delivery fee or a self-employed label does not determine legal status or remove statutory rights. Do not use a ledger discrepancy to justify an unlawful deduction.
• Control staff access, supply this policy to authorised drivers and arrange any necessary valid acknowledgements or agreements. Take reasonable steps to ensure authorised users comply. Do not let another business use your account or share a driver across businesses through an unapproved arrangement.
• Driver Pool: before offering work to a driver found through Driver Pool, confirm that you have carried out every check required for that engagement. The platform does not vet or approve Pool drivers, and Pool visibility is not a check result.

4B. Driver conduct and safe delivery

Businesses must provide the Driver & delivery policy to authorised drivers before access or tracking. These are required operational standards for authorised use; publication alone does not bind a driver who has not entered an applicable agreement. Separate, versioned driver acknowledgement will be required before native driver onboarding is offered. No driver indemnity or personal guarantee is created by a business owner accepting these draft terms.

• Provide accurate information and authentic, current evidence requested through the authorised check process. Promptly tell the engaging business about relevant changes, restrictions, expiry, suspension or cancellation affecting the work. Do not drive when you lack the required entitlement or cover; do not falsify or alter evidence.
• Follow road traffic law, applicable safety requirements and lawful delivery instructions. Stop safely before handling the app or changing a route. Never speed, use a hand-held phone unlawfully, enter unsafe premises or drive while impaired or unfit to meet an ETA or accept an extra job. Report safety concerns and take required breaks.
• Use only your own driver account and approved vehicle. Do not share credentials, impersonate another driver, spoof GPS or falsely record a delivery, cash collection, mileage or shift. Substitution is a matter between you and the engaging business: with that business’s agreement you may arrange for a substitute, and the platform does not restrict, approve or manage that arrangement. A substitute must use their own driver account and be enrolled and checked by the business; never let anyone else use your login.
• Money collected from customers belongs to the business you are delivering for. Record the amount actually collected, hand it over at the agreed time and in the agreed way, keep it separate from your own money, and report any shortfall, damage, failed delivery or incident promptly. Handle food and sealed packages carefully in accordance with the business instructions. A reminder does not authorise an extra charge or prove that a customer owes money.
• Use customer addresses, phone numbers and delivery instructions only for the authorised job. Do not retain contacts for personal use, send marketing, disclose them to another driver without authority, or publish customer information. Do not harass or discriminate against customers, colleagues or other road users.
• Protect your device and report suspected account compromise or data loss promptly through the engaging business and the platform contact route as appropriate. Do not send passwords, full identity documents or payment-card details in ordinary support messages. In an emergency contact the emergency services; the platform is not an emergency-response service.

4C. Food, customer contact and route information

The business remains responsible for the food it supplies, required registrations and licences, hygiene, allergen information, packaging, temperature controls, customer order terms, complaints, refunds and any applicable age-restricted-sale checks. Provide drivers with accurate, lawful handling instructions. The platform is a recordkeeping service and does not inspect food or provide allergen or age verification.

The business must check the customer contact details and lawful basis for each communication, give required notices and obtain applicable channel permissions. Do not use delivery information for unsolicited marketing or send promotions disguised as service updates. WhatsApp communications require the relevant opt-in and approved sender/template arrangements. Automated arrival messaging is not enabled in the current release.

If mapping, OCR or route estimates are enabled, users must check uncertain receipt/address/payment information. An ETA is an estimate affected by GPS accuracy, traffic, preceding stops, mobile signal and provider availability; a suggested route does not override road law, closures or driver safety. No estimate proves arrival, cash collection or food safety. The platform must still exercise the care and meet obligations required by its agreement and applicable law.

Until a shared-driver network is expressly enabled under separately reviewed arrangements, use only your authorised business drivers. Future sharing requires driver participation, job-scoped access and an agreed allocation of engagement, checks, insurance, pay, cash, customer complaints and data responsibilities. Do not disclose another business’s driver or customer records through account sharing.

4D. No mutuality of obligation, no control and substitution

No mutuality of obligation. UNLIMIT DIGITAL LTD does not guarantee any minimum volume of work to any driver and is under no obligation to make delivery opportunities available. A driver is under no obligation to accept any delivery request or shift offer posted by a business and may decline any or all requests without penalty, restriction or effect on future access to the software. Each delivery request is a discrete, standalone opportunity; accepting one creates no obligation to accept another. The business must not describe the platform as a source of guaranteed work and must not treat a driver’s declined offers as a platform matter.

No control over the work. The platform does not control, direct or supervise how a driver performs delivery services. The driver retains complete autonomy over whether to accept or decline any request; the route, timing, sequence and method of delivery; the vehicle, equipment and tools used; and whether to engage a substitute, subject to the business’s agreement. Route suggestions, optimised stop orders, arrival estimates and arriving-soon messages are optional tools that the driver may ignore. Monitoring during a shift is the business’s own activity under section 4 and the privacy notice, not supervision by the platform.

Rates and standards are agreed directly. Delivery rates, payment terms and service expectations are agreed directly between the business and the driver. The business enters its own postcode, area and distance-band rates and any fixed shift pay; the platform does not set, suggest, benchmark or control those amounts and takes no share of them. The platform does not impose performance standards, delivery targets, ratings, rankings, penalties or performance-based deactivation on drivers. Any performance management is solely the responsibility of the business and must comply with the law that applies to its engagement. Customer feedback given on the tracking page is shown to the business that fulfilled the delivery; the platform does not compile it into a driver score or use it to allocate or withhold work.

Acceptable use is not performance management. The platform’s only conditions on a driver are the driver terms and acceptable-use requirements: lawful, safe and honest use of the software, protection of customer information and an account that is not shared. The platform may restrict software access only for fraud, security, safety, unlawful conduct or serious misuse of the software, with reasons and a review route where lawful and practicable, and never for declining work or for delivery performance.

Substitution. A driver may, with the agreement of the business, arrange for a substitute to perform delivery services on their behalf. The platform does not restrict, approve or manage substitution; it is a matter for the business and the driver to agree directly, and the business remains responsible for the checks required for anyone it allows to work. For security, every person using the software must use their own driver account; a substitute is enrolled by the business in the ordinary way and must never use another driver’s login.

4E. Driver Pool evidence tools

When the Driver Pool feature is enabled, a business can discover and invite nearby drivers who have not enrolled with that business directly. Driver Pool access is enabled in one of two ways: (1) the self route — the driver completes their evidence wallet (right-to-work evidence, driving licence, delivery insurance and a live identity selfie where required for the vehicle category) and gives sharing consent, allowing the platform to make the wallet visible to enrolled businesses; or (2) the business route — a business carries out its own legally required checks for the driver and records and confirms them on the platform. dropLog. stores evidence and provides identity tools. dropLog. does not vet, verify or approve Pool drivers.

Business declaration: Our business understands that before offering work to any Pool driver it must carry out and record every legally required check for that driver (right to work, driving entitlement and delivery insurance as applicable) and remains responsible for those checks. dropLog. stores evidence and provides identity tools; it does not vet, verify or approve Pool drivers.

Drivers are asked separately and optionally for up to three consents on the Declarations screen: (i) consent to automated face comparison; (ii) consent to AWS Face Liveness video processing; and (iii) sharing consent — permission for the platform to share the driver's wallet documents, selfie and reference numbers with the businesses the driver is actively enrolled with, so those businesses can carry out their own legally required checks. Biometric consents (i) and (ii) are optional and do not affect Pool access. Sharing consent (iii) is required for the self route; withdrawing it switches Driver Pool off until it is given again. See the Privacy Notice section 7C for the full processing description.

Each business engaging a Pool driver must carry out the right-to-work, driving entitlement, insurance and other checks legally required for that engagement, before work starts and as required thereafter. Those duties remain with the engaging business. The platform records declarations and evidence; it does not certify statutory compliance for any business and does not provide any business with a statutory excuse. A share code viewed through the platform wallet is not a completed employer check under the Home Office online service; the business must complete its own check on the GOV.UK employer checking service and retain the result.

The platform may apply a security suspension (for fraud, impersonation or evidence integrity concerns) with a driver-visible reason. A security suspension is the only platform-imposed restriction; there is no platform approval or decline of Pool access, and no changes-requested state.

Driver Pool does not assign work. The platform never places a driver on a shift or delivery; the business sends the offer and the driver accepts or declines it. Pool wallet records, Pool offers and settlement records do not make UNLIMIT DIGITAL LTD the employer, engager or paymaster of any driver, and the business engaging a Pool driver remains responsible for right-to-work checks, lawful hours and timely payment exactly as for its own enrolled drivers.

4F. Cargo liability, goods in transit and driver theft

UNLIMIT DIGITAL LTD is expressly not a Common Carrier within the meaning of the Carriers' Liability Act 1830 and does not accept liability as such. The platform does not take possession of, handle, transport, warehouse or insure any goods. It does not issue bills of lading, consignment notes or cargo manifests. It does not warrant safe delivery, timely arrival or the condition of goods on arrival.

The Contract of Carriage for every cargo or courier booking is formed directly and exclusively between the business (the shipper) and the independent driver (the carrier). UNLIMIT DIGITAL LTD is not a party to this contract, nor does it act as a principal, freight forwarder, haulier or sub-contractor. Where the platform collects payment via Stripe Connect destination charges, it acts solely as a payment collection agent extracting a software access fee; this payment architecture is not consistent with a principal carrier relationship.

All claims for loss, damage, delay, theft or conversion of goods in transit are strictly between the shipper and the driver, and where applicable, the driver's Goods in Transit insurer. The business acknowledges that GIT insurance policies almost universally exclude theft, fraud or intentional misconduct committed by the policyholder (the driver). If a driver steals or intentionally mishandles goods, the driver's insurer will decline the claim and the financial loss falls to the shipper. The platform strongly advises high-value shippers to maintain their own first-party transit insurance covering all risks, including contractor theft.

The business agrees to save harmless and keep the platform indemnified against all claims, demands, actions, proceedings, losses, damages, costs and expenses (including reasonable legal fees) made by any party in respect of any loss, damage, delay, theft or conversion of goods in transit, including subrogated recovery by insurers, third-party claims and regulatory penalties.

Mandatory checkout acknowledgement: before confirming each cargo booking, the business must accept the following declaration: "I acknowledge that any claims for lost, stolen or damaged goods must be pursued directly against the driver and/or their insurer. dropLog is a software platform and payment collection agent only, and accepts no liability for goods in transit. I am advised to maintain my own first-party transit insurance for high-value consignments." This acknowledgement is recorded with a timestamp and forms part of the contract for each booking.

Anti-theft response: in the event of a credible theft report, the platform may immediately freeze payouts to the driver's Stripe Connect account, compile a digital evidence pack (verified identity, GPS audit trail, proof-of-delivery records and timestamps) and provide this to the reporting business and to Action Fraud or the relevant law-enforcement authority. The platform will permanently deactivate the driver's account and add them to the platform blocklist.

The platform prohibits the dispatch of ADR-regulated, hazardous, flammable, corrosive, toxic, explosive or radioactive materials. The business warrants that each booking contains no dangerous goods. Violation constitutes grounds for immediate account termination. The business indemnifies the platform against all claims, fines or penalties arising from undisclosed dangerous goods.

4G. Cargo booking acknowledgements and conditions of carriage

When placing a cargo booking (courier, removals or haulage), the business confirms at checkout that it is authorised to ship the consignment, that the goods are packed for transport, that the consignment contains no hazardous or ADR-regulated goods, and that it accepts shipper liability. These declarations are recorded with a timestamp and form part of each booking.

Proof of delivery for cargo bookings is a barcode scan and a signature collected from the consignee. Either party may file a damage report with photographic evidence; both parties receive a notification. The consignee receives a tokenised tracking link showing outcodes and a status timeline only; full addresses and driver details are not shown to the consignee on that link.

The platform charges the business a flat software-access fee per cargo booking and charges the driver a software fee per booking; amounts are shown before confirmation and are configurable by the operator. The platform never sets the driver's delivery fee: the business sets the fee when assigning the booking. Conditions of carriage, liability for the goods, and transit insurance are matters between the business (shipper) and the driver (carrier). The platform does not insure goods in transit. Businesses must hold goods-in-transit and public liability cover where required and must confirm that the engaged driver holds appropriate cover before assigning a booking.

The food handover confirmation code is four digits. It is shown on the customer tracking link only, displayed approximately five minutes before the driver arrives based on the driver's live position, and is never displayed when the order has no customer mobile number. Each code is single use.

4H. Driver availability and load board

Drivers enrolled on a cargo vertical may publish an availability post on the load board. A post may include the driver's current location (taken from the device at posting time), an optional route (from and to outcodes, dates, vehicle tier, available capacity and an indicative price the driver sets), and a status (open or closed). Posts are the driver's own advertisement; the platform does not match, allocate or price work.

Businesses with access to the relevant vertical can browse load board posts and send a booking request to a driver. The driver decides whether to accept. Sending a request creates no obligation on either party; the business sets the delivery fee when confirming the assignment.

Posts expire automatically after 14 days or when the driver closes them. Location data from a post is shown to browsing businesses as an approximate distance and outcode only; the precise posting coordinate is not disclosed. The platform retains posting data for 90 days after the post closes, after which location coordinates are deleted; status, vehicle tier and route data may be retained as anonymised aggregate statistics.

5. Data, software and third parties

Business records remain under the relevant customer’s control. The intended permission for dropLog. is limited to processing needed to provide the agreed service and comply with applicable obligations. The final data-processing agreement must govern processor activities.

The business must have authority to provide its content and instructions, give affected people the required information, restrict staff access and respond to requests within the applicable rules. We remain responsible for our own controller activities and processor duties. The privacy notice provides information; it is not a blanket waiver or consent to tracking, identity checking, marketing or cross-business sharing.

Rights in the application and original branding remain with their respective owners, subject to third-party licences. Any production service licence, restrictions and third-party map or routing conditions must be settled in the final agreement. No rights over a customer’s data are granted for advertising or unrelated model training by these draft terms.

5A. AI-assisted reading of receipts and automated suggestions

The platform includes an optional, business-configurable feature that uses on-device and server-side processing to read printed receipts photographed by drivers. On-device optical character recognition extracts text; the server may additionally submit the extracted text or receipt image to a third-party AI language model service to identify order number, customer name, delivery address and amounts. The result is presented to the driver as a pre-filled suggestion only. The feature and its approved AI providers are configured by the platform administrator; a business may disable it for its account.

Outputs produced by automated reading are suggestions. They may be inaccurate, incomplete, misread or otherwise incorrect. The business must ensure that authorised drivers check and confirm the order number, customer name, delivery address, amount due and cash to collect before saving an order. The confirmed and saved record, not the automated suggestion, is the operative record for delivery, cash reconciliation and any dispute. The business is responsible for the accuracy of all orders, cash collected and customer details entered through the platform, including where receipt-reading assistance was used.

Where the business uses or enables a third-party AI provider for server-side receipt reading, the business is responsible for establishing its own lawful basis and for giving customers, drivers and other data subjects the transparency required by applicable data-protection law for sending receipt content to that provider. Receipt content may include the customer's name, delivery address and telephone number. UNLIMIT DIGITAL LTD imposes equivalent data-protection obligations on each AI subprocessor it appoints, as required by Article 28(4) UK GDPR. The business must ensure its own processing agreement with UNLIMIT DIGITAL LTD covers the relevant subprocessor chain.

Receipt samples uploaded through the dropLog Business mobile app during the verification process are also used to configure the receipt-reading prompt for that business. Uploading samples constitutes acceptance that they will be used for this configuration purpose. The configured prompt helps the platform extract order fields from the receipt types the business uses, including own receipts, platform receipts (Uber Eats, Just Eat, Deliveroo or other) and cash-collection and paid receipts where provided.

UNLIMIT DIGITAL LTD makes no warranty, express or implied, as to the accuracy, completeness, availability or fitness for any purpose of any output produced by automated receipt reading, whether on-device or using a third-party AI provider. We reserve the right to suspend, restrict or withdraw the AI-assisted reading feature at any time without prior notice and to change the list of approved providers.

UNLIMIT DIGITAL LTD excludes liability for loss, damage or claim arising from reliance on an automated receipt-reading suggestion that was not verified by the driver before saving. The business is responsible for ensuring its drivers follow the confirmation requirement in this section; a failure by the business or driver to verify a suggestion falls within this exclusion. Where a claim arises from the platform's own AI output being inaccurate, this exclusion applies only to the extent it satisfies the reasonableness requirement in section 2(2) of the Unfair Contract Terms Act 1977. Nothing in this exclusion removes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or restricted under the Unfair Contract Terms Act 1977 or other applicable law. See section 7 (Liability and disputes) for the general liability framework.

6. Availability, suspension and ending service

There is no uptime guarantee in the development release. A production agreement must specify support, maintenance, incident communications, proportionate suspension grounds, notice where practicable and a reasonable opportunity to retrieve data.

To the extent permitted by applicable law, we reserve the right to suspend or terminate an account without prior notice where reasonably necessary because of false eligibility or authority information, fraud, unlawful use, a material breach of these terms, a security threat or a legal obligation. Access can be revoked immediately. We will provide the reason and an appropriate contact route when lawful and practicable. This does not remove mandatory statutory rights or our data-protection obligations.

Published Starter prices are GBP 25 per month or GBP 250 per year for up to five drivers; Growth is GBP 75 per month or GBP 750 per year for up to twenty drivers, per business across all locations. Prices include applicable VAT. Active enrolments and pending invitation reservations count towards the allowance; ending an enrolment releases a place. A downgrade does not automatically remove drivers, but excess enrolments must be ended before new work starts. Paid plans include Driver Pool access. Free businesses can explicitly purchase a non-renewing GBP 1 pass for 24 hours from confirmed payment. Driver availability is not guaranteed, enrolment limits still apply and driver remuneration is separate. A pass does not make a driver eligible to work. Final commercial terms, including applicable cancellation and refund rights, must be approved and presented before enabling Stripe checkout. Where a subscription is cancelled because the dropLog Business app verification was not completed within the required period, the Subscription & refund policy sets out the refund calculation, including deductions for Stripe processing fees and a GBP 15 administration fee inclusive of any applicable VAT (see the Subscription & refund policy for the applicable assumptions and conditions). Nothing in this section removes statutory rights that cannot be excluded under applicable UK law.

Account termination does not itself delete records, cancel a paid subscription or resolve any outstanding refund or data-return request. Those matters must be handled under the applicable contract and law. These draft provisions require review for the countries where the service will be offered.

Expired or revoked driver entitlement/cover, falsified evidence, unsafe use, unauthorised data sharing or account misuse may justify restricting affected access or new assignments while concerns are investigated. Provide reasons and an opportunity for correction or human review where lawful and practicable. Immediate protective action does not authorise withholding earned pay, erasing evidence, or excluding mandatory rights. Give advance notice for ordinary service changes where required by the agreed contract or law.

Export, return, deletion, backup expiry and legal-hold procedures must be agreed before production use. The existing shift CSV export is not a complete exit or account-deletion mechanism.

7. Liability and disputes

Liability limits, exclusions, indemnities, governing law and jurisdiction have not been approved. They must be proportionate to the commercial agreement and reviewed for the UK and each relevant EU market. This draft does not invent a liability cap or remove non-excludable statutory rights. The specific exclusion and preserved liabilities for AI-assisted receipt-reading suggestions are set out in section 5A.

No statement here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence where the applicable law prohibits exclusion. Any mandatory consumer protections apply if the actual relationship falls within consumer law, regardless of a “business” label.

Responsibility is allocated by each party’s obligations, conduct and applicable law. A business remains answerable for its own unlawful instructions, false information or failure to perform required checks; this does not make it responsible for losses caused by our own breach or negligence. Each party should take reasonable steps to prevent and mitigate loss and preserve relevant evidence. No unlimited reimbursement of every claim, regulatory fine or third-party loss is imposed by this draft.

Any final business indemnity must identify the covered breach and third-party claim, lawful recoverable losses, causation, agreed limits, prompt notice, defence and settlement procedure, cooperation and exclusions for the protected party’s own fault. No numerical cap, zero-fee exclusion for trial customers or blanket exclusion of security/data-protection liability is approved here. These provisions require review alongside actual insurance and the commercial model.

Raise an operational or contractual dispute promptly with the responsible business or platform, as appropriate, giving a record reference and a safe reply route. Seek a documented review and proportionate resolution; do not alter historical cash or delivery evidence. This process does not prevent urgent court relief, statutory complaints, regulator contact, lawful worker claims or exercising data-protection rights, and does not shorten a statutory time limit.

Governing law and forum must be settled in the final contract for the agreed markets. No provision selects a forum to defeat mandatory local employment, consumer or data-protection protections. If a provision is unenforceable, the remaining lawful provisions should continue where legally possible; severability does not make an unreasonable exclusion enforceable.

7A. Advertising and promotional messaging

Businesses may purchase two types of promotional placement: a contextual advertisement displayed in the ad slot on the tracking page, charged per delivery to one customer; and a promotional SMS or WhatsApp message sent to a customer who has opted in, charged per message accepted for delivery. Current prices for each type are shown in Admin › Settings and on the Billing page. Prices may be adjusted by the operator; the revised prices apply from the date of change, and re-acceptance is required when these terms or prices change.

You are responsible for all advertising content you submit. Content must be accurate, not misleading, and must not promote alcohol, gambling, vaping or e-cigarettes. You must apply all applicable High in Fat, Salt or Sugar (HFSS) advertising restrictions that apply to your business and your customer audience; we do not carry out that assessment on your behalf. Every advertisement must state any applicable conditions and end dates for offers.

All advertising content requires administrator approval before it is served or sent. Approval confirms that the content meets our basic submission requirements; it is not a warranty that the content is lawful, accurate or that you have complied with your own legal obligations. We may remove or pause any advertisement or campaign at any time if we consider that it breaches these terms, presents a legal or reputational risk, or if required by law, without prior notice or liability.

When your own advertising is switched off, other businesses’ approved advertisements may appear in the ad slot on your tracking pages. This is how the shared pool works; switching off your advertising removes your spend, not other participants’ placements. Customers are never told which business paid for a specific advertisement.

Customer consent to receive promotional messages, and any withdrawal of that consent, are never disclosed to you. You submit campaign content; we manage all contact with customers. Monthly advertising usage charges appear on your platform invoice and are payable within seven days of the invoice date. An unsecured-usage ceiling applies to prevent unbounded charges before billing; your advertising will pause automatically when the ceiling is reached, and you can see current usage and the paused state in Admin › Billing. See the Subscription & refund policy for billing and late-payment terms.

You may not use the promotional messaging channel to send service updates, operational notices or content that is not a genuine promotional offer. Do not submit content that infringes third-party rights or that you do not have authority to publish.

8. Contact and changes

For correspondence, write to UNLIMIT DIGITAL LTD at its registered office, quoting dropLog. A working electronic business contact, final commercial terms and any applicable VAT details must be published before public launch.

Material changes to agreed production terms must follow the agreed notice and acceptance process. This dated review draft must not silently become an executed contract.