Terms & conditions

1. Operator and intended customer

The proposed service provider is UNLIMIT DIGITAL LTD, company number 16439193, registered office 31–33 Worcester Street, Gloucester, England, GL1 3AJ. dropLog. is the product name. These draft terms are intended for authorised business users managing their own delivery operations.

Accounts are available only to restaurants and takeaways for their business delivery operations. The applicant must have authority to act for the business and provide accurate information. Other types of business and personal use are not eligible. This is not a customer food-ordering marketplace or a contract for the supply of delivery labour.

2. Development release and contract formation

This document is a review draft, not the final paid-service agreement. No commercial subscription or payment obligation is created by the current registration flow. Pricing, billing periods, renewal, taxes, cancellation, refunds and service commitments must be stated and accepted before any paid service begins.

Registration requires email verification, password setup and manual business approval. Until approval, access is limited to completing the business profile and verification process. We aim to review applications within 4-8 hours after password setup; this is a target, not a guarantee. We may request proportionate business evidence and may reject an application whose eligibility or authority cannot be established.

The configurable registration verification policy defaults to ten-minute links and three emails in total, including the initial email. The policy is saved with each registration, and the applicable lifetime is stated in each email. Further emails are normally prepared when the previous window expires; if verification and password setup remain incomplete when the final window expires, the application becomes inactive. User-requested replacement emails count within this allowance. An administrator may reopen one window using the latest configured lifetime without approving the business or restarting automatic reminders. Delivery and scheduling delays can extend the process; inactive is distinct from rejected, terminated or deleted. This process does not start a paid subscription.

Each new operating location requires accurate address and contact details, a supporting document and an image before activation. The business is responsible for confirming that the location is a valid operating address and that it may provide the uploaded material and contact details. Postcode-format checks and malware scanning do not establish the truth of an address, the authenticity of evidence or regulatory permission to operate. Locations created by a platform administrator additionally require the registered business owner to sign in and approve through the latest email link; opening a link alone does not approve a location. Do not share approval links. Existing outlets retain their historical operating status and should have missing contact and evidence records completed.

Business approval and completed setup are both required to begin a three-calendar-month advanced-feature trial by default; the operator can agree a different trial end date for a business. Trial access does not automatically create a paid subscription. After the trial, the permanent Free plan allows one driver across all locations, basic delivery tools and a rolling three-day operational history window. Open deliveries, unsettled cash, safety and compliance records, billing documents and applicable data-rights requests are not removed by that commercial display limit. Historical data remains subject to the applicable retention policy; it is not retained indefinitely. Advance shift scheduling, routine shift notifications and reminders, scheduled orders, advanced reports and exports and additional staff invitations require a paid plan.

Subscription prices for new purchases are GBP 35 per month or GBP 350 per year for Starter (up to five drivers), and GBP 75 per month or GBP 750 per year for Growth (up to twenty drivers), plus applicable VAT. Annual prices are ten times the monthly price. The first fifty approved business accounts qualify for a permanent Starter base price of GBP 25 per month or GBP 250 per year, plus applicable VAT; that entitlement stays with the same business account if it cancels and returns. The price lock applies to the Starter base subscription, not Growth, tax, optional usage charges or separately agreed driver payments. Approval reserves a founding place without authorising a charge. The operator may configure prices and the number of future founding places; previously granted founding prices and existing subscription agreements are preserved. Current availability and the payable total must be reviewed before checkout.

Businesses define their own fixed postcode, area and distance-band delivery payment rules, including whether an amount is extra fuel money or total delivery pay. Radius distances use postcode centres and straight-line distance, not road mileage. Missing rates and gaps require review. Exact postcode and area overrides take priority; later rule changes do not rewrite saved delivery agreements. Shift summaries and separate driver/business acknowledgements record cash and pay exchanged outside the platform. They do not execute payments, conclusively establish a disputed debt or authorise an unlawful deduction. Private driver running-cost estimates are separate from business-agreed fuel contributions.

Optional customer delivery notifications have configurable channel rates. SMS is initially GBP 0.05 per accepted message excluding applicable VAT: dispatch and approaching-delivery SMS together cost GBP 0.10 plus VAT. WhatsApp retains its GBP 0.02 VAT-inclusive order bundle; SMS fallback is charged separately at the SMS rate. Selecting both adds the WhatsApp bundle and accepted SMS usage. A valid customer mobile number and appropriate service-message and channel permissions are required. Free and introductory-trial businesses prepay in GBP 5 multiples. Active paid subscribers receive separate monthly usage invoices payable within seven days. Provider acceptance does not guarantee delivery; duplicate retries are not billed again. The maximum channel cost is reserved before dispatch, and unused prepaid credit is released once usage is final. Existing reserved orders keep their saved pricing. Estimates depend on routing, fresh GPS and the selected next stop. Tax jurisdiction, registration, refunds and supplier terms must be configured and reviewed before live purchases.

The registration terms version is 2026-09-13.droplog.17 and privacy notice version is 2026-09-13.droplog.17. Acknowledgements are recorded with the acting account, server time and request audit context. The privacy acknowledgement is not marketing consent. Previous acknowledgements do not establish acceptance of this revised wording; existing customers need the applicable notice and acceptance process before a revised contract takes effect.

A final version must identify its effective date and record the contracting customer’s acceptance. Do not treat acknowledgement of a privacy notice as consent to unrelated processing or marketing. EU country availability and applicable local terms remain to be confirmed.

3. What the service currently does

UNLIMIT DIGITAL LTD supplies the dropLog. software platform. The business offers and assigns work and the driver decides whether to accept it. We do not provide delivery work, employ or supply drivers to businesses, operate their delivery service, or pay their drivers. Driver engagement, delivery performance and agreed remuneration are matters between the engaging business and driver, subject to applicable law. This describes the intended operating model; actual conduct and mandatory law govern legal status and responsibilities.

The web workspace records drivers, deliveries, customer amounts due, collected cash, shifts, manual mileage and per-delivery fees. It provides activity records and live updates. It does not transfer wages, collect card payments or independently certify that a delivery or cash exchange occurred.

Native driver applications, receipt OCR, route planning, shift responses and payment acknowledgements are under development and testing. Live mapping, messaging, payments and platform-specific availability depend on configured providers and completed release checks. Existing records must be checked before relying on them for payment or a dispute.

Driver evidence records, expiry reminders, connected-driver offers and customer-arrival tools assist the responsible business. Notifications require configured providers and may fail or be delayed. The shared-business driver network is a future phase. No status badge, uploaded document or business approval independently certifies identity, entitlement, insurance, food safety or delivery performance. The responsible business must carry out the required checks and maintain its own follow-up process.

4. Business responsibilities

• The business records an engagement declaration for each driver relationship: contractor is the default entry, with employee and worker options. It must assess the actual facts under the applicable employment and tax rules and explicitly acknowledge its duties before assigning work. Record changes, reviewer and time; let the driver review and challenge an incorrect declaration. A label is not a legal determination, a unilateral contract amendment or a waiver of statutory rights. Each business performs the identity and right-to-work checks legally required for its engagement and verifies applicable driving entitlement, roadworthiness, MOT and delivery insurance. The platform records declarations and evidence; it does not certify those statutory checks.
• Keep account credentials secure and use only authorised access; report suspected compromise promptly.
• Check addresses, payment status, agreed driver rates and actual cash received. Record a clear reason for discrepancies.
• Provide the required information to customers and drivers, establish a lawful basis, and minimise the information entered.
• Do not use the service for covert monitoring, unlawful deductions, discriminatory decisions, unauthorised access or unlawful content.
• Remain responsible for food delivery obligations, driver engagement, employment status, minimum pay, working time, insurance, tax and vehicle compliance under the applicable local rules. Per-drop calculations are not a legal payroll assessment.

4A. Engaging and checking drivers

The restaurant or takeaway must identify and discharge the legal responsibilities arising from how it engages and directs drivers. It cannot transfer a prescribed employer check to the driver merely by asking for a declaration. Where an agency or another engaging entity is involved, establish the actual allocation of duties and supporting evidence before work begins.

The following requirements supplement the Driver & delivery policy. They do not deem a driver to be self-employed, create an employment relationship by label, or remove responsibilities that the platform or another party has under the actual facts and applicable law.

• Identify the entity engaging each driver, the country of work and the actual working arrangement. Carry out the right-to-work checks legally required for that engagement before work starts, repeat checks when required, observe restrictions and retain the prescribed evidence. A declaration by a driver or an uploaded document does not replace the required check.
• Check driving entitlement for the actual vehicle and maintain evidence of valid insurance covering the actual delivery activity, including hire-and-reward cover where required. Verify applicable vehicle registration, roadworthiness, MOT or local inspection requirements. Confirm cover with the insurer; ordinary private-use insurance must not be assumed to cover deliveries.
• Record who checked each requirement, when, the method, evidence, restrictions and any expiry or follow-up date. Review changes in vehicle, licence, insurance or work entitlement promptly. Do not allocate work that the driver is not lawfully entitled or insured to perform. Arrange a safe handover of an affected live delivery.
• Give drivers clear engagement, pay, expense, cash-handling and safety instructions. Meet applicable employment, minimum-pay, working-time, rest, tax, pension and health-and-safety duties. A per-delivery fee or a self-employed label does not determine legal status or remove statutory rights. Do not use a ledger discrepancy to justify an unlawful deduction.
• Control staff access, supply this policy to authorised drivers and arrange any necessary valid acknowledgements or agreements. Take reasonable steps to ensure authorised users comply. Do not let another business use your account or share a driver across businesses through an unapproved arrangement.

4B. Driver conduct and safe delivery

Businesses must provide the Driver & delivery policy to authorised drivers before access or tracking. These are required operational standards for authorised use; publication alone does not bind a driver who has not entered an applicable agreement. Separate, versioned driver acknowledgement will be required before native driver onboarding is offered. No driver indemnity or personal guarantee is created by a business owner accepting these draft terms.

• Provide accurate information and authentic, current evidence requested through the authorised check process. Promptly tell the engaging business about relevant changes, restrictions, expiry, suspension or cancellation affecting the work. Do not drive when you lack the required entitlement or cover; do not falsify or alter evidence.
• Follow road traffic law, applicable safety requirements and lawful delivery instructions. Stop safely before handling the app or changing a route. Never speed, use a hand-held phone unlawfully, enter unsafe premises or drive while impaired or unfit to meet an ETA or accept an extra job. Report safety concerns and take required breaks.
• Use only your authorised account and approved vehicle. Do not share credentials, impersonate another driver, spoof GPS or falsely record a delivery, cash collection, mileage or shift. Any substitute must go through the applicable business authorisation and legal checks; this does not itself create a right of substitution.
• Handle food, sealed packages and customer cash carefully in accordance with the business instructions. Record the amount actually collected, return money as agreed and report discrepancies, damage, failed deliveries and incidents promptly. A reminder does not authorise an extra charge or prove that a customer owes money.
• Use customer addresses, phone numbers and delivery instructions only for the authorised job. Do not retain contacts for personal use, send marketing, disclose them to another driver without authority, or publish customer information. Do not harass or discriminate against customers, colleagues or other road users.
• Protect your device and report suspected account compromise or data loss promptly through the engaging business and the platform contact route as appropriate. Do not send passwords, full identity documents or payment-card details in ordinary support messages. In an emergency contact the emergency services; the platform is not an emergency-response service.

4C. Food, customer contact and route information

The business remains responsible for the food it supplies, required registrations and licences, hygiene, allergen information, packaging, temperature controls, customer order terms, complaints, refunds and any applicable age-restricted-sale checks. Provide drivers with accurate, lawful handling instructions. The platform is a recordkeeping service and does not inspect food or provide allergen or age verification.

The business must check the customer contact details and lawful basis for each communication, give required notices and obtain applicable channel permissions. Do not use delivery information for unsolicited marketing or send promotions disguised as service updates. WhatsApp communications require the relevant opt-in and approved sender/template arrangements. Automated arrival messaging is not enabled in the current release.

If mapping, OCR or route estimates are enabled, users must check uncertain receipt/address/payment information. An ETA is an estimate affected by GPS accuracy, traffic, preceding stops, mobile signal and provider availability; a suggested route does not override road law, closures or driver safety. No estimate proves arrival, cash collection or food safety. The platform must still exercise the care and meet obligations required by its agreement and applicable law.

Until a shared-driver network is expressly enabled under separately reviewed arrangements, use only your authorised business drivers. Future sharing requires driver participation, job-scoped access and an agreed allocation of engagement, checks, insurance, pay, cash, customer complaints and data responsibilities. Do not disclose another business’s driver or customer records through account sharing.

5. Data, software and third parties

Business records remain under the relevant customer’s control. The intended permission for dropLog. is limited to processing needed to provide the agreed service and comply with applicable obligations. The final data-processing agreement must govern processor activities.

The business must have authority to provide its content and instructions, give affected people the required information, restrict staff access and respond to requests within the applicable rules. We remain responsible for our own controller activities and processor duties. The privacy notice provides information; it is not a blanket waiver or consent to tracking, identity checking, marketing or cross-business sharing.

Rights in the application and original branding remain with their respective owners, subject to third-party licences. Any production service licence, restrictions and third-party map or routing conditions must be settled in the final agreement. No rights over a customer’s data are granted for advertising or unrelated model training by these draft terms.

6. Availability, suspension and ending service

There is no uptime guarantee in the development release. A production agreement must specify support, maintenance, incident communications, proportionate suspension grounds, notice where practicable and a reasonable opportunity to retrieve data.

To the extent permitted by applicable law, we reserve the right to suspend or terminate an account without prior notice where reasonably necessary because of false eligibility or authority information, fraud, unlawful use, a material breach of these terms, a security threat or a legal obligation. Access can be revoked immediately. We will provide the reason and an appropriate contact route when lawful and practicable. This does not remove mandatory statutory rights or our data-protection obligations.

Published Starter prices are GBP 25 per month or GBP 250 per year for up to five drivers; Growth is GBP 75 per month or GBP 750 per year for up to twenty drivers, per business across all locations. Prices include applicable VAT. Active enrolments and pending invitation reservations count towards the allowance; ending an enrolment releases a place. A downgrade does not automatically remove drivers, but excess enrolments must be ended before new work starts. Paid plans include Driver Pool access. Free businesses can explicitly purchase a non-renewing GBP 1 pass for 24 hours from confirmed payment. Driver availability is not guaranteed, enrolment limits still apply and driver remuneration is separate. A pass does not make a driver eligible to work. Final commercial terms, including applicable cancellation and refund rights, must be approved and presented before enabling Stripe checkout.

Account termination does not itself delete records, cancel a paid subscription or resolve any outstanding refund or data-return request. Those matters must be handled under the applicable contract and law. These draft provisions require review for the countries where the service will be offered.

Expired or revoked driver entitlement/cover, falsified evidence, unsafe use, unauthorised data sharing or account misuse may justify restricting affected access or new assignments while concerns are investigated. Provide reasons and an opportunity for correction or human review where lawful and practicable. Immediate protective action does not authorise withholding earned pay, erasing evidence, or excluding mandatory rights. Give advance notice for ordinary service changes where required by the agreed contract or law.

Export, return, deletion, backup expiry and legal-hold procedures must be agreed before production use. The existing shift CSV export is not a complete exit or account-deletion mechanism.

7. Liability and disputes

Liability limits, exclusions, indemnities, governing law and jurisdiction have not been approved. They must be proportionate to the commercial agreement and reviewed for the UK and each relevant EU market. This draft does not invent a liability cap or remove non-excludable statutory rights.

No statement here excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence where the applicable law prohibits exclusion. Any mandatory consumer protections apply if the actual relationship falls within consumer law, regardless of a “business” label.

Responsibility is allocated by each party’s obligations, conduct and applicable law. A business remains answerable for its own unlawful instructions, false information or failure to perform required checks; this does not make it responsible for losses caused by our own breach or negligence. Each party should take reasonable steps to prevent and mitigate loss and preserve relevant evidence. No unlimited reimbursement of every claim, regulatory fine or third-party loss is imposed by this draft.

Any final business indemnity must identify the covered breach and third-party claim, lawful recoverable losses, causation, agreed limits, prompt notice, defence and settlement procedure, cooperation and exclusions for the protected party’s own fault. No numerical cap, zero-fee exclusion for trial customers or blanket exclusion of security/data-protection liability is approved here. These provisions require review alongside actual insurance and the commercial model.

Raise an operational or contractual dispute promptly with the responsible business or platform, as appropriate, giving a record reference and a safe reply route. Seek a documented review and proportionate resolution; do not alter historical cash or delivery evidence. This process does not prevent urgent court relief, statutory complaints, regulator contact, lawful worker claims or exercising data-protection rights, and does not shorten a statutory time limit.

Governing law and forum must be settled in the final contract for the agreed markets. No provision selects a forum to defeat mandatory local employment, consumer or data-protection protections. If a provision is unenforceable, the remaining lawful provisions should continue where legally possible; severability does not make an unreasonable exclusion enforceable.

8. Contact and changes

For correspondence, write to UNLIMIT DIGITAL LTD at its registered office, quoting dropLog. A working electronic business contact, final commercial terms and any applicable VAT details must be published before public launch.

Material changes to agreed production terms must follow the agreed notice and acceptance process. This dated review draft must not silently become an executed contract.