Your driver account
Register with your own UK mobile number and keep your details accurate. Verify your number using the login code. Keep login codes private, do not share accounts, and report unauthorised access. Registration does not guarantee work, payment or approval by a business.
Joining a business
A business must request your enrolment. Review its name, declared engagement and enrolment duration in the app. Share the separate six-digit enrolment code only with that business if you agree to join. It expires within ten minutes and can be used once. Never share your login OTP. Enrolment may be ongoing until the business removes you, or end at the date and time shown. Any extension or replacement period requires a new confirmation.
Your independence and the platform’s role
UNLIMIT DIGITAL LTD (dropLog.) operates a neutral technology marketplace: it supplies dispatch-recording, tracking and notification software to businesses and drivers. It does not employ you, does not engage you as a worker or contractor, is not a party to any contract between you and a business, does not set, suggest or control delivery rates, does not assign, allocate or direct any delivery work, and does not supervise, manage or evaluate how you deliver. All delivery work is offered directly by a business (a restaurant or takeaway) and you decide whether to take it. Driver Pool is a discovery tool: switching it on makes you visible to nearby businesses; a business decides whether to send you an offer and you decide whether to accept it. A business that finds you through Driver Pool must carry out its own checks (identity, right to work, licence and insurance) before you start work for it; being visible in Pool is not a check, verification or approval by the platform. The platform guarantees no minimum volume of work and has no obligation to make any opportunity available. You are under no obligation to accept any delivery request or shift offer: you may decline any or all requests without penalty, restriction or effect on your access to the app, and accepting one request creates no obligation to accept another. You keep complete autonomy over whether to accept or decline; the route, timing, sequence and method of each delivery; the vehicle and equipment you use; and, with the business’s agreement, whether a substitute performs a delivery for you. Route suggestions, optimised stop orders and arrival estimates are optional tools you may ignore. Rates, payment terms and service expectations are agreed directly between you and each business; the platform takes no share of your pay, does not hold or transfer it, and does not impose performance standards, ratings, rankings, penalties or performance-based deactivation. You may communicate with businesses directly and may work for other businesses and other delivery platforms at the same time. Substitution is a matter for you and the business to agree; the platform does not restrict, approve or manage it, but a substitute must use their own driver account and be enrolled and checked by the business, and you must never let anyone else use your login. The business that engages you is responsible under UK law for checking your right to work before you start and repeating that check where required, for keeping the hours you work for it lawful (including working-time, rest-break and driving-hours rules that apply), and for paying you the agreed amounts on time in line with any minimum-pay and payslip duties that apply. Money you collect from customers while delivering for a business belongs to that business: record the amount actually collected, hand it over as agreed and report any shortfall promptly. Your actual working relationship with each business and the law determine your employment status and rights; these terms describe what the platform does and does not do, and do not waive any statutory right.
Work and payment arrangements
The business offers and assigns delivery work and the driver decides whether to accept it. UNLIMIT DIGITAL LTD supplies dropLog. software; it does not provide delivery work, employ or supply drivers to businesses, operate their delivery service, or pay driver wages or fees. Agree duties, rates, expenses, payment method and working arrangements directly with each engaging business; the platform does not set, suggest or control those rates and only records what the business enters. Each business records its own declaration of contractor, employee or worker status; contractor is the default entry pending the business assessment. The actual working relationship and applicable law determine employment rights and tax status, not an app label or this statement. The declaration does not amend your contract or waive statutory rights. Dispute an incorrect declaration with the business. Neither enrolment nor use of the software guarantees work or earnings; ending enrolment does not erase money owed or existing legal duties. The platform remains responsible for its own conduct and mandatory obligations.
Shift decisions and private availability
You may connect with multiple businesses and work for other delivery platforms at the same time. Review each shift offer and choose whether to accept or reject it. Existing accepted shifts take priority and overlapping accepted work must be resolved before accepting another shift. You can reject a previously accepted, unstarted shift and give the business a short reason; this alerts it and releases the schedule, but does not decide any contractual consequences or waive statutory rights. Avoid sensitive details in reasons. A revised offer requires a new response. After acceptance, scan the business QR at the scheduled time to start work. Set weekly non-working times or dated time off; this does not automatically cancel accepted shifts. Businesses receive availability warnings, not another business’s identity, private schedule or your non-working rules. Working-hour warnings are configurable planning aids, not a legal compliance assessment.
Eligibility and safe driving
Provide truthful identity, right-to-work, vehicle, licence, MOT and appropriate delivery insurance information where applicable. Keep required documents valid and notify the business of changes. Each engaging business remains responsible for the checks and obligations applicable to it; uploading documents or confirming enrolment is not a statutory right-to-work check or a guarantee of compliance. Obey traffic rules, never operate the app while driving, and use a safe place to scan or respond. Route suggestions and arrival estimates are optional estimates, not instructions: you choose your own route and remain responsible for safe, lawful travel.
Receipts, deliveries and cash
Check OCR results, addresses, customer details and cash due before confirming them. Where automated receipt reading is enabled, the app may pre-fill order details as a suggestion from a photographed receipt; that suggestion may be inaccurate, incomplete or misread. You must check the order number, customer details, amount due and cash to collect before saving. Saving records what you reviewed. Report any suspected AI reading error to the business promptly after saving; a timely report will be investigated and the confirmed amount may be corrected. The saved record is used for delivery and cash reconciliation unless a correction is agreed. Record pickups, delivery outcomes and cash accurately. Do not claim a delivery that did not occur, falsify documents or expenses, manipulate GPS, use another person's identity, or misuse a business QR code. Report missing cash, accidents and delivery issues promptly. For an emergency contact emergency services first; the app is not an emergency service.
Permissions and location
Camera access supports QR and receipt scanning. Precise location supports delivery work. Continuous sharing is limited to an explicitly started active shift; business-approved users can monitor relevant drivers and deliveries. One-time nearby availability is separately initiated by you. Missing required camera/location access or detected simulated GPS blocks access until resolved. Notifications are optional; without them you may miss timely alerts, so check the app. Permission settings are not consent to every use of personal information.
Vehicle, fuel prices and private expenses
You can keep private vehicle details, daily business-mileage overrides, fuel or charging prices and expenses across your businesses. Share required vehicle evidence separately with each business for its review. Fuel consumption and running cost are estimates from recorded mileage, vehicle efficiency and a selected price; they are not sensor readings, guaranteed profit or tax advice. A UK average is the published weekly standard petrol or diesel pump average, with the source week shown; saving a daily snapshot does not turn it into a daily price survey. You can enter your own price, including charging tariffs. Fuel Finder station data, when configured, may be delayed or incomplete; check fuel compatibility, opening hours, detour costs and the pump price. Do not treat estimated fuel consumed and fuel purchased as two actual expenses for the same fuel. An optional price-area record is rounded to roughly one kilometre and encrypted; choose it only where you observed that price. Nearby searches use a single position without storing the search coordinate. Private cost and driver-entered price records are not shared with businesses or republished as verified public station prices. You can delete them in the app; minimal deletion/security evidence and separate business records or backup lifecycle may remain under the Privacy Notice.
Privacy and customer information
Use customer names, contact details, addresses, messages and receipt images only to perform authorised deliveries. Do not copy, disclose or keep them for unrelated purposes, contact customers for personal reasons or share screenshots. The platform processes account verification, enrolment, device, communication and audit records for service operation and security; the business determines its delivery and workforce purposes. Location, receipts, documents and activity records follow the published Privacy Notice and applicable retention rules. Ending enrolment ends future access; lawful retention for disputes, accounts or legal duties may continue. Where the business or platform has enabled server-side AI-assisted receipt reading, the receipt image or extracted text may be sent to a third-party AI provider; the provider is selected by the platform administrator, and the business may enable or disable the feature for its own drivers. That provider is identified in the relevant privacy notice. You can request access, correction, erasure or other applicable rights and complain to the ICO or your relevant supervisory authority.
Restrictions and ending access
Declining, ignoring or not responding to offers is never a ground for restricting your access, and the platform does not rate, rank or score you or end access for delivery performance. The business can remove your enrolment; scheduled expiry also stops new work and messaging. The platform may restrict or terminate access, including without advance notice where reasonably necessary for fraud, security, safety, unlawful conduct or serious misuse. This does not exclude non-excludable legal rights or obligations. Outstanding deliveries and payments must be resolved with the business. Contact the operator at its registered office for account or privacy requests; current support routes and further details appear in the Privacy Notice.
Acceptance and updates
By selecting Accept and continue you agree to these driver terms and acceptable-use requirements and acknowledge the Privacy Notice. This is not a waiver of statutory rights or consent to optional marketing. The accepted version, date, time and security/audit metadata are recorded when you request and verify your login code. You may decline and leave the registration flow. Material updated driver terms will require acceptance again.
Delivery payment rules and settlement
Each business configures its own delivery charge for each postcode, area, district or distance band; these are total pay amounts for that order, not additions to a separate agreed fee. Distance bands use straight-line distance to the postcode centre, not travelled road mileage. Where no configured rate matches the postcode for an order, the business sets that charge individually; the order will show as awaiting a charge until the business enters one. Check the stated rate or await the business charge before relying on a pay figure. The rate saved when a delivery is assigned remains with that delivery; later rate changes apply to new assignments. An accepted individual delivery offer retains its stated total. Deliveries awaiting a business charge are excluded from earned totals until the charge is set. A shift summary shows completed deliveries, customer cash and opening float, delivery pay and any agreed fixed shift pay. Confirm cash handed to the business and pay received only after the actual transfer. Each party confirms its own side; pending or disputed records are not agreement by both parties. These records do not transfer money, settle a legal dispute, remove statutory pay rights or authorise unlawful deductions.
Software intermediary and payment collection
UNLIMIT DIGITAL LTD (dropLog.) is a software intermediary and payment collection agent. It is not a common carrier, freight forwarder, haulier, logistics provider or principal in the carriage of goods. The platform does not take possession of, handle, transport, warehouse or insure any goods. It does not issue bills of lading, consignment notes or cargo manifests. It does not warrant safe delivery, timely arrival or the condition of goods on arrival. The actual legal contract of carriage in every delivery — whether food, parcels or cargo — exists strictly between the business (the shipper or sender) and the driver (the carrier). The platform facilitates this contract by providing dispatch-recording, tracking, notification and payment-processing software. Where the platform collects payment from a customer or processes a Stripe charge on behalf of the driver, it acts solely as a payment collection agent; this does not create an employment, agency, joint venture or partnership relationship between the platform and the driver. The platform's role is analogous to that of a telecommunications network: it provides the communication and coordination tool, but the obligations of carriage, care and delivery rest entirely with the contracting parties.
Cargo, goods in transit and driver liability
Where you accept a cargo or courier booking through the platform, you are the carrier for that consignment. You are solely responsible for the safe collection, transit and delivery of the goods. You must hold valid Goods in Transit (GIT) insurance covering the declared value of the goods you carry. You acknowledge that most GIT policies exclude theft, fraud or intentional misconduct by the policyholder; if you steal, convert, damage or deliberately mishandle goods, your GIT insurer will decline the claim and you bear full personal liability. If goods are lost, stolen or damaged during transit, all claims are strictly between the business (shipper) and you (the carrier) and, where applicable, your GIT insurer. The platform accepts no liability for loss, damage, delay, theft or conversion of goods in transit. You indemnify UNLIMIT DIGITAL LTD against all claims, demands, losses, costs and expenses arising from your handling of goods, including but not limited to subrogated recovery by insurers, third-party claims and regulatory penalties. In the event of a credible theft report, the platform may immediately freeze payouts to your Stripe Connect account, compile a digital evidence pack (including your verified identity, GPS audit trail, proof-of-delivery records and timestamps) and provide this to the reporting business and to Action Fraud or the relevant law-enforcement authority. Permanent deactivation and addition to the platform blocklist will follow any confirmed theft. You must not carry hazardous, flammable, corrosive, toxic, explosive, radioactive or ADR-regulated materials via this platform. You must confirm before each cargo collection that the consignment does not contain prohibited materials.
Vehicle registration and tier requirements
You must register the vehicle you use for deliveries by providing its Vehicle Registration Mark (VRM). The platform will look up the vehicle's make, model, body type and gross vehicle weight to assign a vehicle tier. You must confirm the assigned tier is correct. You may only accept bookings that match your vehicle tier or below. Tier 3 and above (vans and larger) may opt out of food delivery shifts and accept cargo-only work. Tier 5 vehicles (over 7.5 tonnes) require additional compliance: a valid HGV driving licence, an Operator's Licence, a tachograph declaration, and Goods in Transit and Public Liability insurance. Do not register a vehicle that is reported stolen, has been written off, or is not roadworthy. The platform checks vehicle provenance; a vehicle flagged as stolen or written off will be rejected. Keep your vehicle registration current; if you change vehicles, update your registration before accepting work. Existing drivers who registered before the tier system was introduced will be assigned a tier based on their declared vehicle type and must register their VRM within 90 days.
Insurance requirements and verification
You must hold and maintain valid insurance appropriate for the delivery work you perform. For food delivery (all tiers): Hire and Reward insurance covering commercial delivery use of your vehicle. For cargo and courier work (all tiers): Hire and Reward insurance, Goods in Transit insurance and Public Liability insurance. You legally warrant that all insurance documents uploaded to the platform are genuine, current, unaltered and valid for the vehicle and activity registered. Submitting forged, altered, expired or fraudulent insurance documents constitutes criminal fraud under the Fraud Act 2006, section 2 (fraud by false representation) and may additionally constitute an offence under the Road Traffic Act 1988, section 143 (using a motor vehicle without insurance). The platform will report confirmed document fraud to Action Fraud (the UK national fraud and cyber crime reporting centre). On detection of a fraudulent document, your account will be permanently deactivated without appeal, all pending payouts will be frozen, and you will be added to the platform blocklist. You indemnify UNLIMIT DIGITAL LTD against all third-party claims, losses, costs, penalties, fines and expenses arising from your use of a vehicle without adequate insurance, including but not limited to claims made by passengers, other road users, goods owners and insurers exercising subrogated rights. The platform may verify your insurance via automated checks (including insurer API verification, document analysis and vehicle provenance checks) and may require you to re-verify if your documents are approaching expiry.
Substitute drivers
With the agreement of the engaging business, you may nominate a substitute to perform deliveries on your behalf. You generate a time-limited invite from the app; the substitute claims it with their own phone and completes their own onboarding (identity, right to work, vehicle, insurance and declarations). The platform checks the substitute's eligibility automatically using six gates: age verification (18+), driving licence, Hire and Reward insurance, right-to-work verification, vehicle registration, and self-declarations. No platform administrator manually approves or rejects a substitute; this preserves your independent contractor status. When a substitute is active, all platform fees and delivery payouts route through your Stripe Connect account and your business enrolments. You bear full legal and financial responsibility for all actions, deliveries and compliance conducted via your profile during the substitution, including but not limited to goods in transit, road traffic offences, customer complaints and cash handling. You may revoke a substitute at any time from the app. A substitute's compliance documents (insurance, licence, right to work) must remain valid; if any document expires, the substitute's access is automatically suspended until renewed.
Driving hours and fatigue
If you drive a vehicle over 3.5 tonnes gross vehicle weight, you must comply with the applicable UK and retained EU drivers' hours rules, including tachograph requirements. For vehicles under 3.5 tonnes, GB domestic drivers' hours rules apply: a maximum of 10 hours driving and 11 hours on duty in any 24-hour period (Transport Act 1968, section 96). The platform tracks your shift start and end times and delivery driving segments. If the platform calculates that you are approaching or have reached a driving or duty limit, it will warn you and may automatically suspend your eligibility for new dispatch offers until sufficient rest has elapsed. These warnings and suspensions are safety aids based on the data available to the platform; they do not replace your legal obligation to monitor and comply with your own driving hours. You remain solely responsible for complying with all applicable driving hours, rest periods and tachograph rules.
Advertising your availability
If you are enrolled on a cargo vertical (courier, removals or haulage), you may publish a load board post advertising your availability. A post can include your current location (taken from your device at the time you publish), an optional route (from and to outcode, dates, vehicle tier, capacity and an indicative price you set yourself), and a status of open or closed. A load board post is your own advertisement. The platform does not match, allocate or price work. Publishing a post is entirely optional and creates no obligation to accept any request. Businesses may browse posts and send you a booking request; you decide whether to accept. Sending a request creates no obligation on the business either. Your precise posting coordinate is never shown to browsing businesses; they see an approximate distance and your outcode only. Location is taken once when you publish the post and updated only while the post is active. The platform retains your posting coordinates for 90 days after the post closes, after which they are deleted. Posts expire automatically after 14 days or when you close them. You can close a post at any time from the app. Keep the information you post accurate; do not post misleading capacity, route or price information. Publishing a load board post is an opt-in action you initiate; it does not start a shift, enable continuous tracking or give the platform any additional right to process your location beyond what is described here and in the Privacy Notice.
Driver Pool profile and identity checks
Driver Pool lets businesses that have not enrolled you discover you and send you offers; dropLog. does not assign Pool work to you, and a Driver Pool profile is not an engagement, employment or a promise of work. To switch Pool on, you need either a complete Driver Pool profile (self route) or a business you are enrolled with to record and confirm its own checks for you (business route). Neither route requires a platform administrator to approve you. Self route — Driver Pool profile: open Account → Driver Pool profile in the app and provide your legal name, date of birth, vehicle category, right-to-work evidence, driving licence and delivery insurance details (not required for Bicycle), and a live identity selfie captured in the app. You must also accept the current driver terms, declare that the information is truthful, and give your consent to share this evidence with enrolled businesses (see sharing consent below). The platform strips location metadata from photos before storage; no GPS data from your selfie or documents is retained. Your profile status is calculated automatically from completeness; there is no administrator approval step. Once your profile is complete and sharing consent is given, Pool becomes available provided no business has suspended you for security reasons. Business route: a business you are actively enrolled with may record and confirm its own right-to-work, licence and insurance checks for you in its Compliance records. When it does so, you will receive a notification. That business may then send you Pool offers. Another business's confirmation does not authorise a different business to do so. Right-to-work evidence (self route): if you hold a UK eVisa or Biometric Residence Permit, provide a GOV.UK share code (from https://www.gov.uk/prove-right-to-work). If you are a British or Irish citizen, you may instead provide your British or Irish passport or Irish passport card, by uploading a photo of the biographical page. This is a photograph review by dropLog. and is not a statutory List A manual right-to-work check; it does not provide any engaging business with a statutory excuse for its own right-to-work obligations. Sharing consent: to use the self route, you must consent to sharing your profile documents, selfie and reference numbers (share code, passport number, licence number, policy number) with the businesses you are actively enrolled with, so they can carry out their own legally required checks. Each business that accesses your evidence controls its own compliance records independently; you can ask it separately about your rights in those records. The business is required by law to keep right-to-work evidence for at least two years, so withdrawing this consent does not erase what the business has already seen. You can withdraw this consent at any time from the Declarations card; your Driver Pool switch will turn off until you consent again. Identity check: a live selfie is required for the self route. The platform may use device-based prompts (turn left, turn right, blink, smile) or, where you have given explicit consent and the operator has enabled it, AWS Face Liveness — a certified liveness check in which you hold the front camera at face level, fit your face into an oval on screen, and follow a short sequence of head movements while coloured lights flash. AWS Face Liveness is iBeta ISO/IEC 30107-3 Level 1 and Level 2 certified. During the session, video frames are streamed to Amazon Web Services (AWS) in Ireland (EU). You will be asked for two separate optional biometric consents on the Declarations screen: (a) Consent to automated face comparison — the platform sends your selfie and an identity document photograph to AWS to compare them automatically. Without this consent, the human-review path remains available. (b) Consent to AWS Face Liveness video processing — the platform uses the AWS certified liveness check instead of device prompts. Without this consent, device prompts are used. Each biometric consent is given separately, is optional, and refusing or withdrawing either never affects Pool access. Both apply only when the operator has enabled the relevant AWS feature. Consent wording version: consent.v2. Amazon Web Services processes video frames and images in Ireland (EEA) under its Data Processing Addendum and does not use your data to train its own models. Identity integrity: where an automated provider is configured and you have given face-match consent, the platform runs periodic identity checks. A third automated failure or an overdue check sets an integrity hold and pauses Pool until a new check passes; you start a check from the Driver Pool profile screen in the app. You can contact dropLog. through the contact route in the Driver Pool profile screen if you believe an integrity hold is in error. While Pool is enabled, you may be asked to complete a live identity check. You will receive a push notification with a time window; the app will never open your camera automatically. Only complete identity checks when you are safely parked. An overdue check will pause Pool until completed. Security suspension: the platform may suspend your Pool access for security reasons (fraud, impersonation or evidence integrity concerns) with a driver-visible reason. You will be notified and can contact dropLog. through the Driver Pool profile screen. Suspension automatically withdraws pending Pool offers. The platform does not suspend Pool for delivery performance or for declining offers. Retention: your reference selfie and evidence documents are kept while your profile is active. After you withdraw your profile or your account is locked, documents are erased within 30 days and selfies within 90 days. Share codes are deleted 90 days after the evidence is provided; outcome and dates remain. Retention holds may apply where legally required. Disclosure: the platform may disclose personal data from your Driver Pool profile, including photographs, to a regulator or law-enforcement authority where required by law or where the platform holds a lawful written request relying on an applicable legal basis (for example Schedule 2 Part 1 paragraph 2 of the Data Protection Act 2018 for the prevention and detection of crime or immigration control). You will ordinarily be informed before or after any such disclosure, except where the authority provides a written statement that notification would prejudice the purpose of the request and an applicable exemption applies. You must provide accurate and authentic evidence. Do not submit altered, borrowed or fabricated documents or falsely claim entitlements. Do not attempt to deceive the liveness check. The platform may suspend your Pool access if evidence is found to be inaccurate or misleading. These rules do not remove any of your rights to contact dropLog. or to dispute a decision.
Official guidance & references
The sources below inform the review. They do not certify this product or replace the company’s operational responsibilities.
GOV.UK: right-to-work checksICO: controllers and processors